Belong CRM and Belong Here (collectively, "Belong," "we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our websites, tools, and member portals.
This policy applies to:
- Belong CRM (the platform used by nonprofits to manage memberships)
- Belong Here (the member-facing portal used by individuals)
1. Information We Collect
We collect only the information necessary to operate membership programs and provide core platform functionality.
Information You Provide
Depending on how you use Belong, we may collect:
- Name
- Email address
- Mailing address (optional, determined by the organization)
- Membership or donation details
- Login credentials
- Payment information (processed securely by our payment provider)
Automatically Collected Information
We may automatically collect limited technical information, such as:
- Device type and browser
- IP address
- Pages visited and actions taken
- Cookies or similar technologies (used for basic functionality and analytics)
2. How We Use Information
We use information only to:
- Create and manage memberships
- Process payments and renewals
- Send transactional emails (receipts, confirmations, renewal notices)
- Provide account access and support
- Improve platform performance and usability
- Comply with legal and financial requirements
We do not sell personal data and do not use member data for advertising.
3. Payments and Financial Information
All payments made through Belong are processed by a third-party payment processor (Stripe).
- Belong does not store full credit card numbers
- Payment processors handle financial data securely and independently
- Transaction details are shared only as needed to complete payments and reporting
4. Data Ownership & Nonprofit Organizations
Belong CRM is a platform used by nonprofit organizations.
- Organizations own their member data
- Belong acts as a service provider to manage that data securely
- Members should contact the organization they support for questions about how their data is used within a specific membership program
5. Sharing Information
We only share information:
- With the nonprofit organization you are supporting
- With trusted service providers (email, hosting, payments) necessary to operate the platform
- When required by law or legal process
We never share personal data for marketing or resale purposes.
6. Cookies & Analytics
Belong may use cookies or similar tools to:
- Keep you logged in
- Understand how pages are used
- Improve performance and accessibility
You can control cookies through your browser settings.
7. Data Security
We take reasonable and appropriate steps to protect personal information, including:
- Secure hosting infrastructure
- Encrypted connections (HTTPS)
- Limited access to sensitive data
- Regular platform maintenance and updates
No system is 100% secure, but we work to protect your information responsibly.
8. Your Choices & Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your data (subject to legal or financial record requirements)
For member accounts, requests are typically handled through the organization you belong to.
9. Children's Privacy
Belong is not intended for use by children under 13 without parental consent. Organizations are responsible for ensuring appropriate use of the platform for youth programs.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Continued use of the platform means acceptance of the updated policy.
11. Warrant Canary
As of January, 1 2026, Belong CRM and Belong Here have not received:
- Any National Security Letters (NSLs)
- Any orders under the USA PATRIOT Act
- Any secret court orders requiring the disclosure of user data
- Any gag orders preventing us from disclosing such requests
If this statement is removed or not updated, it may indicate that circumstances have changed.
12. Contact Us
If you have questions about this Privacy Policy or how data is handled, contact us at:
Email: [email protected]
Belong was built to support nonprofits and the communities around them. We believe trust and transparency are essential to belonging.